Placing and order
All users who are registered on the website www.cdsails.it may place an order, compiling the online form. As an alternative you can call or write us to place an order.
Cancelling the order
You can cancel your order within 24 hours contacting us via email@example.com
Pricing and taxes
The prices in our online shop do not include VAT, other taxes or eventual customs fees.
If you are a company within the EU and you need a VAT-free invoice, we suggest you contact us directly at firstname.lastname@example.org and we will prepare the company invoice without VAT charges.
For the individuals and companies outside EU the VAT will not be charged.
-If you are individual or company from extra EU country and we ship the sail to your country, we will not charge VAT. However, in case you decide to pick up your sail in Italy, we will be obliged to charge VAT of 22 % .
-If your order is passing the custom procedures, you might be asked to cover taxes / custom duties according to the legislation of your country. Our prices do not include this kind of fees and we invite you to inform about the duties and taxes that may be requested when goods enter in your country.
After online purchase: Your payment will be captured within 48 hours after you have placed your order. In the following days you will also receive an invoice in your email for your information and eventual tax purposes.
For direct orders: We will prepare and send you the invoice after you have placed a direct order contacting us via phone or email. The sails will be only given for a shipment after we have received the payment confirmation. The payment can be done by standard bank transfer using the payment details that will be given in the invoice.
The sails are rolled and packed in a long box with dimensions of 2.10 cm x 15 cm x 15 cm . As the box has the non-standard dimension, the shipment costs are calculated on the base of the volumetric weight and not real weight. It means that the cost of the shipment is per box and not per sail and we can put up to 5 sails in the box for the same shipment price. We do not send the sails folded and we do not send more than 5 sails per box to assure that the sails are shipped safely without any deformations of the shape.
Bulk Orders of more than 5 optimist sails
If you plan to order more than 5 optimist sails we suggest you to contact us by phone or email@example.com to find the most convenient shipment rate for the bulk order.
Preparing your order
It takes us around 7 working days to prepare your order and submit it for a shipment. It may take more days to prepare your order in the peak periods. We will contact each client directly to inform about the day when the order will be ready.
As soon as your order is submitted for a shipment, you will receive a tracking number.
The shipment rates depend on exact delivery address . The shipment rates will be calculated at the check out after you input your delivery address.
On average the shipment may take :
- Italy: 2 days
- EU territory: 3-6 days for standard shipment and 2-3 days for express shipment
- Rest of the world:10-13 days for the standard shipment and 5-6 days for express shipment (plus the time spent for the custom procedures).
Delivery times may vary depending on international or domestic shipping locations, especially during peak periods. If you need more precise details about delivery times to your address, please feel free to contact us directly to firstname.lastname@example.org
Customs procedure extra EU deliveries
Please be informed about eventual custom fees and custom process of this type of items in your country before making the order. Our price does not include any eventual charges that may be requested on customs clearance to recipient. CD Sails is preparing the requested documentation for the international shipment of the sails, however sometimes additional actions may be requested to receiver of the sails. Please be informed and follow customs clearance process (if requested) in your specific country once the sails are delivered on the destination. Please don't hesitate to contact us if any specific documentation is requested for your destination ( for example ATR request).
CD sails products are custom products and as such, are non-returnable. In the case where a product is imperfect due to measurements, materials or workmanship errors or omissions, we will fix or replace the product. Please refer to the email@example.com for complete details.