Placing and order
All users who are registered on the website www.cdsails.it may place an order, compiling the online form. As an alternative you can call or write us to place an order.
Cancelling the order
You can cancel your order within 24 hours contacting us via firstname.lastname@example.org
Pricing and taxes
The prices in our online shop do not include VAT, other taxes or customs fees.
If you are a company within the EU and you need a VAT-free invoice, we suggest you contact us directly at email@example.com and we will prepare the company invoice without VAT charges.
For the individuals and companies outside EU the VAT will not be charged.
-If you are individual or company from extra EU country and we ship the sail to your country, we will not charge VAT. However, in case you decide to pick up your sail in Italy, we will be obliged to charge VAT of 22 % .
-If your order is passing the custom procedures, you might be asked to cover taxes / custom duties according to the legislation of your country. Our prices do not include this kind of fees and we invite you to inform about the duties and taxes that may be requested when goods enter in your country.
After online purchase: Your payment will be captured within 48 hours after you have placed your order. In the following days you will also receive an invoice in your email for your information and eventual tax purposes.
For direct orders: We will prepare and send you the invoice after you have placed a direct order contacting us via phone or email. The sails will be only given for a shipment after we have received the payment confirmation. The payment can be done by standard bank transfer using the payment details that will be given in the invoice.
Preparing your order:
It takes us around 5 working days to prepare your order and submit it for a shipment. It may take more days to prepare your order in the peak periods. We will contact each client directly to inform about the day when the order will be ready.
As soon as your order is submitted for a shipment, you will receive a tracking number.
The shipment rates depend on exact delivery address . The shipment rates will be calculated at the check out after you input your delivery address.
On average the shipment may take :
- 2 days for the products to be shipped in Italian territory.
- 3-6 days for the deliveries in EU territory
- 6-15 days for the deliveries in the rest of the world.
Delivery times may vary depending on international or domestic shipping locations, especially during peak periods.
CD sails products are custom products and as such, are non-returnable. In the case where a product is imperfect due to measurements, materials or workmanship errors or omissions, we will fix or replace the product. Please refer to the firstname.lastname@example.org for complete details.