Placing and order
All users who are registered on the website www.cdsails.it may place an order, compiling the online form. As an alternative you can call or write us to place an order.
Cancelling the order
You can cancel your order within 24 hours contacting us via email@example.com
Pricing and taxes
The prices in our online shop are displayed excluding VAT.
For the individuals and companies within EU, the VAT of 22 % will be charged at the check-out.
Please note! If you are company within EU and you need VAT free invoice, we suggest you to contact us directly at firstname.lastname@example.org and we will prepare you the company invoice without VAT included.
For the individuals and companies outside EU there will be no VAT charges.
Please note! If you are individual or company from extra EU country we will not charge VAT. However, in case you decide to purchase and/or pick up your sail in Italy, we are still obliged to charge VAT of 22 % .
After online purchase: Your payment will be captured within 48 hours after you have placed your order. In the following days you will also receive an invoice in your email for your information and eventual tax purposes.
For direct orders: We will prepare and send you the invoice after you have placed a direct order contacting us via phone or email. The sails will be only given for a shipment after we have received the payment confirmation.
Preparing your order:
It takes us around 5 working days to prepare your order and submit it for a shipment. It may take more days to prepare your order in the peak periods. We will contact each client directly to inform about the day when the order will be ready.
As soon as your order is submitted for a shipment, you will receive a tracking number.
The shipment rates depend on exact delivery address . The shipment rates will be calculated at the check out after you input your delivery address.
On average the shipment may take :
- 2 days for the products to be shipped in Italian territory.
- 3-6 days for the deliveries in EU territory
- 6-15 days for the deliveries in the rest of the world.
Delivery times may vary depending on international or domestic shipping locations, especially during peak periods.
CD sails products are custom products and as such, are non-returnable. In the case where a product is imperfect due to measurements, materials or workmanship errors or omissions, we will fix or replace the product. Please refer to the email@example.com for complete details.